{"id":9397,"date":"2022-06-15T10:34:59","date_gmt":"2022-06-15T10:34:59","guid":{"rendered":"https:\/\/staging.acquasancarlo.com\/terms-and-conditions\/"},"modified":"2025-10-10T16:41:10","modified_gmt":"2025-10-10T16:41:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/acquasancarlo.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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TERMS AND CONDITIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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  1. General Terms and Conditions of Sale<\/strong><\/li><\/ol>

    San Carlo S.p.A. with Sole Shareholder \u2013 \u201cCompany subject to the direction and coordination of BLA S.r.l. with sole shareholder, Tax Code 10864070965\u201d, with registered office at Viale B. Segni, 3 \u2013 50132 Florence, operational and administrative headquarters at Via dei Colli, 92 \u2013 54100 Massa \u2013 Loc. San Carlo Terme, Tax Code and company registration number with the Florence Business Register: 00141820464, R.E.A. no. FI-645406, VAT no. 00637070459, Share Capital \u20ac 1,000,000.00 fully paid, certified email (PEC): pec@pec.acquasancarlo.it<\/a> (hereinafter also referred to as \u201cSan Carlo\u201d), sets forth below the general terms and conditions of sale (hereinafter also referred to as \u201cTerms and Conditions\u201d) governing purchases made by the buyer (hereinafter also referred to as the \u201cCustomer\u201d) of products via the website www.acquasancarlo.com<\/a>, which is solely owned by San Carlo, and all resulting relationships between the seller and the purchasers of the products.<\/p>

    For any needs, information and\/or complaints, the Customer may contact San Carlo at the following addresses:<\/p>

    Address:<\/strong> San Carlo S.p.A., Via dei Colli, 92 \u2013 Loc. San Carlo Terme \u2013 54100 Massa
    E-mail:<\/strong>     info@acquasancarlo.it<\/a>
    Telephone:<\/strong> +39 0585 47703<\/p>

    1. Website and Product Delivery<\/strong><\/li><\/ol>

      These Terms and Conditions govern all transactions carried out by San Carlo through the website www.acquasancarlo.com<\/a>. The Terms and Conditions regulate the purchase of products by the Customer in accordance with the applicable legislation, including, where relevant, Legislative Decree No. 206\/2005 (the Consumer Code) and Legislative Decree No. 70\/2003 concerning electronic commerce.<\/p>

      Products purchased through the website www.acquasancarlo.com are eligible for delivery exclusively within the territory of Italy.
      The contract may be executed in either Italian or English.<\/p>

      1. Consumer Code<\/strong><\/li><\/ol>

        The entry of a tax code at the time of purchase shall be deemed to indicate that the Customer is acting as a ‘Consumer’ pursuant to Article 3, paragraph 1, letter a) of the Consumer Code (Legislative Decree No. 206 of 6 September 2005). A \u201cConsumer\u201d is defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional, or craft activity.
        Alternatively, the provision of a VAT number shall be understood as an indication that the purchase is being made as a \u201cProfessional\u201d, as defined in Article 3, paragraph 1, letter c) of the Consumer Code. A \u201cProfessional\u201d refers to any natural or legal person acting in the exercise of their entrepreneurial, commercial, craft, or professional activity, or an intermediary thereof.<\/p>

        1. Products<\/strong><\/li><\/ol>

          The characteristics of each product are detailed on the corresponding product pages. All images are for illustrative purposes only and may not accurately represent the actual product.
          Packaging is intended for single use and is non-returnable. Bottles, containers, and\/or packaging are excluded from any return or exchange process.<\/p>

          1. Prices<\/strong><\/li><\/ol>

            All prices are stated in euros and include VAT. Shipping costs are specified at the time of order and may vary depending on the destination and weight of the shipment.
            Customers may apply promotional codes issued by San Carlo, subject to availability. Such codes must be entered in the designated field during the checkout process. Discounts granted through promotional codes apply exclusively to product prices and do not extend to shipping charges. The discount may be either a fixed amount or a percentage, as specified at the time of issuance of the promotional code.<\/p>

            Each promotional code shall bear a clearly indicate expiration date.<\/p>

            Product prices exclude shipping fees, which are calculated automatically and transparently displayed in the order summary prior to payment, as well as in any subsequent documentation.
            For deliveries requested within the area between Sarzana and Viareggio, shipping shall be free of charge only for orders totaling \u20ac75 or more (VAT included). Customers are required to contact San Carlo prior to placing the order to confirm delivery availability within this area.<\/p>

            1. Orders<\/strong><\/li><\/ol>

              To place an order, the Customer must follow the procedure outlined on www.acquasancarlo.com, which entails accessing the \u201cBuy\u201d section via the button located at the top right of the page, selecting the desired product(s) and quantity, providing the required information, and completing payment by clicking the designated \u201cPay\u201d button within the shopping cart.<\/p>

              The order process consists of the following stages: \u201cYour Cart,\u201d \u201cCheckout Details,\u201d and \u201cOrder Completed.\u201d The purchase contract shall be deemed concluded only upon the successful completion of the order process and the receipt by the Customer of the order confirmation email issued by San Carlo.<\/p>

              The order confirmation shall include a summary of the contractual terms and conditions, essential product details, itemized pricing, payment methods, withdrawal rights, delivery charges, and applicable taxes.<\/p>

              By checking the box for acceptance of the Terms and Conditions and clicking the ‘Place Order’ button on the website www.acquasancarlo.com<\/a>, the Customer expressly acknowledges and accepts these Terms and Conditions.<\/p>

              San Carlo shall retain a copy of the order and the corresponding order confirmation email within its records and shall provide a physical copy of the receipt or invoice accompanying the delivered products. The Customer may request a copy of the order by contacting San Carlo at info@acquasancarlo.it.<\/p>

              In the event of product unavailability, San Carlo will promptly notify the Customer to arrange for either a suitable replacement or a refund.<\/p>

              1. Payment Methods<\/strong><\/li><\/ol>

                As indicated on the website, the sole accepted method of payment is as follows:<\/p>